FREQUENTLY ASKED QUESTIONS (FAQ’s) ABOUT DRIVING A NON-EMERGENCY MEDICAL TRANSPORT VEHICLE

ARE NEMT MEDICAL VAN DRIVERS CONSIDERED EMPLOYEES?

No, drivers are not employees, they are self-employed.  Medical van drivers are considered independent contractors.  Drivers considered owner-operators may use their own vehicle for non-emergency medical transportation or a driver may choose to lease from a company that provides vehicles for non-emergency medical transportation services.

WHAT ARE THE VEHICLE QUALIFICATIONS FOR AN OWNER-OPERATOR USING THEIR OWN VEHICLE FOR NON-EMERGENCY MEDICAL TRANSPORTATION SERVICES?

Vehicles for use in providing non-emergency medical transportation must be a van and may not be more than 10 model years.  You must also carry commercial insurance for auto liability coverage with a minimum combined single limit of $1,000,000.  All vehicles must pass an inspection of working headlights/taillights, seat belts, properly operating Heat and A/C, etc., and the vehicle color must be white or silver.

HOW DO I APPLY TO LEASE A VEHICLE FOR NON-EMERGENCY MEDCIAL TRANSPORTATION SERVICES?

Interested individuals may apply on-line at www.leasesvc.com

WHAT ARE THE STEPS TO BECOME A DRIVER?

Potential drivers must first sign-up with American MedTrans. Click on the following link for more information and to access the on-line form to complete:

https://amtwi.com/driver-opportunities/

You will then need to pass driving history and background check requirements.  Once that is complete you will receive an e:mail invitation to set up an individual account through a program called OUR RECORDS.  This program is a secure site that provides access to and stores a driver’s required credentials.  Some examples of required credentials are:  state drivers license (front and back copy), background check reports, etc.

You will receive reminder email on what is needed and we will let you know when you are approved and ready to start driving.

WHAT SKILLS ARE NEEDED TO DRIVE A MEDICAL VAN?

Drivers need a working cell phone that supports both calls and data.  Drivers should have knowledge of the devices they choose to use and be able to follow GPS.  General directional knowledge of the area in which a driver chooses to service is a plus along with the ability to drive defensively in all weather conditions.

DO I NEED ANY SPECIAL TRAINING TO START AS A DRIVER?

Before you start to drive, you will be required to watch a few simple training videos.  They’ll cover things like customer service, ADA compliance, emergency procedures and how to use the driver app.  You will also need to complete First Aid/CPR which we offer online.

DO I NEED ANY SPECIAL LICENSES?

You may need to obtain a license if it is required by the municipality in which you choose to drive.  A Driving Opportunity Representative will provide assistance if necessary.

HOW DOES A MEDICAL VAN DRIVER GET RIDES TO SERVICE?

Drivers with AMERICAN MEDTRANS, get rides through driver apps. Med vans generally provide service during our busiest times Monday through Friday, 5am to 6pm.  Weekend work may be available on a more limited basis and is optional.

HOW DO MEDICAL VAN DRIVERS GET PAID?

Drivers get paid weekly for the rides they service by contracted account customers.  A separate processing center converts account charges for drivers and deposits monies to a debit pay card issued to all drivers upon their start.

WHERE IS THE AMERICAN MEDTRANS OFFICE LOCATED?

American MedTrans is located at 646 S. 2nd Street, Suite 300, Milwaukee, WI  53204 and office hours are Monday through Friday, 8:30am to 4pm.  (Closed on Holidays and Weekends)

WHAT DO I NEED TO BRING WITH ME IF I APPLY IN PERSON?

While on-line sign-up is the quickest and preferred method, drivers wishing to sign-up in person must present a valid State of Wisconsin Drivers License when applying along with a current copy (no more than 10 days old) of their Wisconsin MVR (Motor Vehicle Record) or you may pay an $8 fee (no checks accepted)  at the time of application, and we will obtain the MVR for you the same day.  To obtain an MVR on your own, click on the following link:

https://wisconsindot.gov/Pages/online-srvcs/other-servs/request-record.aspx

WHAT ARE THE NEXT STEPS AFTER I AM APPROVED AS A DRIVER?

The next steps vary based on whether you choose to use your own vehicle or plan on driving an existing vehicle that is part of the American MedTrans fleet or you plan to lease a vehicle.  Further instructions to get you on the road as quick as possible will be provided by a Driving Opportunity Representative.

For drivers choosing to lease a vehicle, the leasing company will be notified in order to continue with their next steps to get you in a vehicle and on the road.